Hospital Policies


Hours

The Emergency Animal Hospital’s hours are as follows:

Monday- Thursday:
7PM – 8AM

Weekends:
Friday 7PM through Monday 8AM

Open On Major Holidays:
New Year’s Eve/Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving Day, Christmas Eve/Day

All patients must be discharged by 8am Monday through Friday. A late fee will accumulate if patients are not picked up by 8am.

Payment

Payment must be made in full at the time of discharge. We accept cash, MasterCard, Visa, Discover and checks (with government-issued photo ID). We are not able to offer payment plans and cannot send bills. The Emergency Animal Hospital receives no support through government or charitable organizations. We can only provide our highly qualified staff at odd hours through prompt payment by our clientele.

Patients to be hospitalized require a 50% deposit of the estimate at the time of admission. The balance will be calculated and is due upon discharge.

Hospitalized Patients

Pet owners are not permitted in the treatment area except when visiting hospitalized pets. Please understand that our patients are our priority. When visiting your pet, please be respectful of our other patients. We are not able to discuss other hospitalized patients with you.

Stray Animals

The Emergency Animal Hospital does not have any official arrangements with Howard County Animal Control. We cannot hold stray animals. We do have a scanner to evaluate strays for a microchip to help locate an owner. This service is provided free of charge. We can also see stray animals for emergency treatment or humane euthanasia, if necessary.

Similarly, we are not authorized to treat wildlife. If you do find an injured wild animal, we may refer you to a qualified rehabilitator.